Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2026
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 10 to 14 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page. If you have further questions about the material, please don't hesitate to contact us.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), GPay, Shop Pay and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location. Please refer to our shipping policy for more details.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing office@thexcollection.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm CET.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at office@thexcollection.com.