Terms of service

Last updated: Mar 11 2026

 

Welcome to The X Collection. The terms “we,” “us,” and “our” refer to The Xenia Collection. We operate this online store and website, including all content, features, tools, and services (collectively, the “Services”) to offer you a curated fashion experience.
Our Services are powered by Shopify, which enables us to securely provide them to you.

By using our Services or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access & Account

To use our Services, you must be at least 18 years old or have legal permission from a parent or guardian.
You may be asked to provide personal information (such as your name, email, shipping/billing address, and payment details). You agree to provide accurate, current, and complete information and to keep your account details secure.
You are solely responsible for all activity under your account.

2. Products & Availability

We aim to present product descriptions and images as accurately as possible. However, colors and details may vary depending on your device settings.
All products and prices are subject to change at our discretion, and availability may be limited. We reserve the right to discontinue products or limit sales by region or individual.

3. Orders

Placing an order is considered an offer to purchase. We reserve the right to accept or decline orders for any reason. Orders are confirmed only once payment is processed and a confirmation email is sent.

Orders may not be cancelled or changed once placed, but you may still have the right to return them in accordance with our Return & Refund Policy

You agree that purchases are for personal use only and not for resale or commercial distribution.

4. Pricing & Billing

Prices are listed in EUR (€) and include VAT where applicable. Shipping and any applicable customs fees are shown at checkout.
We reserve the right to modify pricing at any time.

You agree to provide valid and up-to-date payment and contact information. You represent and warrant that you are authorized to use the payment method provided.

5. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not liable for delays due to couriers, customs, or other unforeseen events.
Ownership and risk of loss transfer to you upon delivery to the shipping carrier.

6. Intellectual Property

All content on the Services — including trademarks, text, images, product designs, and layouts — belongs to The Xenia Collection or our licensors.
You may not use, reproduce, or distribute any content without our prior written permission.

7. Optional Tools & Third-Party Links

We may offer tools or links to third-party services "as is" without warranties. You use them at your own risk.
We are not responsible for third-party content or services and encourage you to read their terms and privacy policies.

8. Relationship with Shopify

While we use Shopify to host and process our store, all transactions and interactions are between you and The Xenia Collection. Shopify is not responsible for any purchases, products, or disputes.
By using the Services, you release Shopify from all related liability.

9. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy and Shopify’s privacy practices.
Please review both to understand how your information is collected, processed, and shared.

10. Feedback

By submitting feedback (reviews, suggestions, etc.), you grant us a worldwide, royalty-free license to use it for marketing or improvement purposes.
You must own the rights to any feedback you submit and ensure it does not violate any laws or rights of others.

11. Errors & Corrections

We reserve the right to correct errors in product descriptions, pricing, or promotions and to cancel or update orders accordingly.

12. Prohibited Uses

You agree not to misuse the Services, violate laws, infringe intellectual property, harass others, or engage in fraudulent, offensive, or harmful activity.
We reserve the right to suspend or terminate your access if we believe you have violated these Terms.

13. Termination

We may terminate or suspend your access at any time. Sections such as Intellectual Property, Feedback, Liability, and Privacy will continue to apply after termination.

14. Warranties & Disclaimers

All products and Services are provided “as is” without warranties, unless otherwise required by law.
We do not guarantee uninterrupted access or that the Services will be error-free or fit for your specific purpose.

15. Limitation of Liability

To the fullest extent permitted by law, The Xenia Collection and our partners shall not be liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount you paid for the product or service in question.

16. Indemnification

You agree to indemnify and hold harmless The Xenia Collection, Shopify, and affiliated parties from claims, damages, or losses arising from your breach of these Terms or misuse of the Services.

17. Severability

If any part of these Terms is found to be unenforceable, the rest will remain in effect.

18. Entire Agreement

These Terms, along with our Privacy Policy and other linked policies, represent the full agreement between you and us. No oral or prior written communications override them.

19. Assignment

You may not transfer your rights under these Terms. We may assign our rights or obligations at any time without notice.

20. Governing Law

These Terms are governed by the laws of Switzerland, where The Xenia Collection is headquartered, as well as applicable EU consumer protection laws. Disputes may be resolved in Swiss courts or in your EU country of residence under consumer protection regulations.

21. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with the effective date. Your continued use of the Services constitutes acceptance of the updated Terms.

22. Contact Information

For questions about these Terms, please contact: 

The X Collection
DBX Fashion GmbH
📧 office@thexcollection.com
📍 Via della Posta 2 | 6900 Lugano | Switzerland
Company Registration: CHE-373.284.958 | UID: CHE-373.284.951
Company Registration (EU): DE459429449